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Customer mailbox in e-banking
Deliver bank documents directly to your clients' secure mailbox
Replace physical mail and unprotected email with an encrypted customer mailbox, integrated into your e-banking environment. SecureSafe Postbox gives your institution full control over document delivery, while your clients access statements, tax certificates, and notices in a secure, familiar interface.
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Challenge
Most banks still rely on outdated channels to deliver critical documents
Account statements, tax certificates, contract amendments, and regulatory notices are among the most sensitive documents a bank handles. Yet many institutions still depend on physical mail, generic email attachments, or fragmented portal solutions to get these documents to clients. The result is higher cost, lower traceability, and growing compliance exposure.
Physical mail is expensive and untraceable
Printing, packaging, and posting account statements and tax documents to thousands of clients is a recurring cost centre with no delivery confirmation. Once a document leaves the institution, there is no audit trail, no proof of receipt, and no way to correct errors without restarting the process.
Email is fast but structurally insecure
Sending sensitive financial documents as email attachments exposes both the institution and the client to interception, forwarding, and storage in uncontrolled environments. Email was not designed for regulated document delivery, and most email-based workarounds lack encryption, access control, or retention governance.
Fragmented portals create friction for clients
When banks deploy standalone document portals outside the e-banking experience, clients face additional logins, unfamiliar interfaces, and disconnected workflows. Adoption drops, support requests increase, and the institution loses visibility into whether documents were actually accessed.
From dispatch to delivery in three steps
No lengthy procurement process. No complicated setup: Getting started with SecureSafe is a straightforward process, and our team is with you at every step.
Step 1: Automated dispatch from your systems
Your institution connects SecureSafe Postbox to your existing document management or core banking system via API. When a document is generated (an account statement, a tax certificate, a contract amendment), it is automatically routed to the correct client mailbox. No manual sorting, no individual email sends. Dispatch rules can be configured by document type, client segment, or delivery schedule.
Step 2: Encrypted delivery to the client mailbox
Each document is encrypted and delivered to the client's personal postbox within the e-banking environment. Clients access their documents through the interface they already use, with no additional login or separate application required. Documents are organised by type and date, making retrieval straightforward.
Step 3: Access, review, and long-term retention
Access and review:
Clients open, view, and download their documents directly in e-banking. Successful delivery is confirmed by the system, giving your institution proof that the document reached the intended recipient.
Notifications:
Clients can be notified when new documents arrive, through e-banking alerts or optional notification channels configured by the institution.
Long-term retention:
Documents remain in the encrypted postbox indefinitely until the institution decides to remove them via API. Clients retain access to their full document history for as long as the postbox is active, while the institution maintains a record of what was delivered and when.
Capabilities
What makes SecureSafe Postbox different
SecureSafe Postbox was designed for institutions that need to deliver sensitive documents at scale under compliance pressure. Unlike generic file-sharing tools or email-based workarounds, Postbox provides a purpose-built infrastructure layer for encrypted, traceable, and auditable document delivery.
Embed
Embedded in e-banking, not bolted on
Clients access their documents within the e-banking environment they already know. No separate portals, no additional credentials, no context switching. This reduces onboarding friction and increases adoption, because the mailbox is where clients already manage their financial relationship.
Encryption
Encryption in transit and at rest
Documents are encrypted from the moment they leave your system until the client accesses them. Data is protected with AES 256-bit encryption and stored in Swiss-hosted infrastructure. The institution controls the encryption scope, and documents are never exposed in transit or at rest in uncontrolled environments.
Audited
Auditable delivery with read confirmation
Every dispatch creates a traceable record: what was sent, to whom, when it was delivered, and when (or whether) the client accessed it. This gives compliance and operations teams the documentation they need for regulatory reporting and internal audit, without relying on client-side confirmation processes.
Scalable
Scalable dispatch for large client bases
Postbox handles recurring, high-volume document dispatch (monthly statements, annual tax certificates, regulatory notices) through automated, API-driven workflows. Whether your institution serves thousands or hundreds of thousands of clients, the dispatch infrastructure scales without manual intervention.
